Duties

Job Title: Paid Media and Social Delivery Manager

Location: South San Francisco, CA

Duration: 12 Months (Fully Remote)

Position Summary

The Delivery Manager reports to the Team Lead and is accountable for delivering high-quality, timely, and efficient digital customer experiences through paid media and social placements within Digital Customer Experience (DCX). DCX is a functional group within Client Business Operations (GBO) comprised of experienced digital experts who partner across Commercial, Medical and Government Affairs (CMG) to orchestrate and deliver integrated digital customer experiences that drive measurable business outcomes.

Key Responsibilities

• Drives customer-centric media service delivery, optimization for impact and efficiency
• Designs and delivers quality production by adhering to DCX processes and standards
• Creates project plans and ensures key milestones, dependencies and timelines are proactively communicated across stakeholders and partners
• Leverages internal analytics and external data to support insights and business-focused recommendations
• Delivers operational excellence by identifying and implementing process improvements and informing standards that enable great customer experience
• Seeks opportunities to optimize, test pilots, or advance new capabilities and share learnings across DCX and the broader enterprise

Skills

Skills

• Domain expertise in multichannel digital marketing and deep familiarity with paid media and social media marketing technology, processes, and tools
• Ability to apply data and analysis to drive decision making
• Strong planning, critical thinking and problem-solving skills to meet goals within the constraints of time and budget
• Bias for action, strong sense of immediacy, and drive to achieve objectives
• Adept at vendor/agency management to maintain healthy partnerships and deliver operational excellence
• Learning mindset and ability to identify/apply learning to other situations

Education

• Bachelor's degree
• 5+ years experience working in digital/software marketing, digital production, marketing technology, or marketing operations related functions
• Agency experience is a significant plus
• 2+ years of significant focus on paid media and social media
• Experience in the pharmaceutical, biotech or healthcare industry